Creative Director, Population Health Management Andover & Cambridge, MA 2016 – Present
Lead a team of designers to improve existing end-to-end service experiences and to create new service experiences that deliver unique value to customers.
Oversee and lead user experience research, creation of new concepts, visualization of end-user experiences, prototyping, usability testing, and integration of design team members in agile software development.
Structure and facilitate projects to create new value for customers, with a particular focus on population health management and aging.
Senior Consultant, Service Design Andover, MA 2012 – 2016
Lead design of end-to-end service experiences and user interfaces – including ethnographic research, creation of new concepts, visualization of end-user experiences, prototyping, usability testing, and involvement in software development.
Work alongside marketing and R&D teams to envision, visualize, and bring new technology-enabled services to market based on the needs of patients and providers. Particular focus on services for remote health monitoring (telehealth) and services to help seniors remain living independently.
Responsible for planning and leading design projects spanning service design, interaction design, and product design.
Product Owner, Patient Engagement 2013 – 2016
Crafted product direction and vision for eCareCompanion – Philips’ mobile application for patient engagement in chronic ambulatory care programs. Continue to drive product direction based on customer and patient needs in partnership with product management.
Represent business direction and customer needs to agile software development teams through interaction with team throughout agile software development cycle (from product vision through sprint reviews).
Business Designer Sydney, Australia 2009 – 2012
Consultant working with designers, business consultants, and clients in marketing and R&D to design new services to drive increased revenue and improved customer experience.
Conducted qualitative research to identify opportunities for innovation. Communicated research findings and recommendations to clients through documentation and design workshops.
Coached and trained clients in human centered design approach and innovation methods – establishing internal service design teams.
Responsible for planning and leading design and innovation engagements, including client management.
Experience working with insurers, financial services, manufacturing, and Australian government agencies.
Carnegie Mellon University
Adjunct Instructor Pittsburgh, PA, Aug 2008 – May 2009
Taught Introduction to Computing in Design for graduate students, and Basic Interaction for undergraduates.
Created original course content for Computing in Design, focused on programming and prototyping interfaces in Adobe Flash using ActionScript 3.0.
Design Intern Sydney, Australia, Jun – Aug 2008
Worked alongside consultants to provide insight and recommendations on design capability within client organizations.
Planned and facilitated user research and design workshops in conjunction with client project leads and 2nd Road consultants.
Wrote and designed communications for shared understanding within project teams.
Lead Designer Louisville, KY, 2006 – 2007
Designed and developed websites and web-based applications as part of a small team of designers and programmers.
Trained junior designers in website design and production best practices.
Furthered organizations focus on web standards and accessibility.
Stewart & Associates
Designer Louisville, KY, 2003 – 2006
Developed branding solutions for clients from concept through full implementation of brand strategy through multiple channels.
Finished materials included print collateral, print advertisements, tradeshow displays, direct mail, identity guidelines, and websites.
Carnegie Mellon University
Master of Design, Interaction Design Pittsburgh, PA, May 2009
University of Louisville
Bachelor of Fine Arts, Communication Art & Design Louisville, KY, May 2004
Magna Cum Laude
Winthrop Allen Award for Outstanding Senior in Studio Arts 2004
Allen R. Hite Art Scholarship 2003
- Workshop Planning & Facilitation
- Business Model & Value Proposition Creation
- Service Blueprinting
- In-context Interviews & Observations
- Evaluative Testing
- Personas & Scenarios
- Prototyping – low and high fidelity
Design Tools & Development
- Axure RP
- Adobe Creative Cloud
- Microsoft Office
- HTML & CSS
- PHP & MySQL